Trust is probably the most important and least discussed aspect of working effectively and efficiently. And, trust is something that is earned by a manager or by a co-worker.

Trust comes from:

1. Saying what you'll do - and then, doing what you said you'd do.
2. Being honest about your skills, your abilities, the things you know and can share with others.
3. When people can look around and see that the "values" in the value statements and mission statements aren't just words but are put into practice by everyone in the organization.
4. Actions - not words. From your legacy - what you leave behind.

BOTTOMLINE:  At Six Disciplines, our research indicates that top-performing organizations have a high-trust culture. High-trust cultures lead to higher execution of strategy.

• What does your firm do to establish and retain your trust?
• Does it enforce a positive and effective culture?
• Does it do the right thing, regardless of the consequences?
• Is the communication open and honest?

If not, what can you do to change it?